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Sugoi Mart Outlet logo

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Shipping

Can I track my shipment?

Once it is shipped, you will be receiving a confirmation email that contain the tracking number. There will be up to three delivery attempts at your address. After the final attempt, undeliverable packages will be returned to us. To prevent your pack

How long does shipping take?

Our dedicated team works diligently to process and prepare your package for shipment as quickly as possible, which is usually between 8-10 business days. Please note that there may be some delays due to holidays, bad weather, local post office handli

How are shipping rates calculated?

1. We offer free shipping for all orders $25+*.2. Orders under $25 ship for $15 flat rate.*Excludes Alaska, Hawaii, and Puerto Rico. For these states, we offer $40 flat rate shipping.

What countries do you ship to?

As of now, we offer shipping services to customers residing in the United States and Canada. If you are located in another country, please check: www.sugoimart.com

Can I ship to a P.O. Box?

We only ship to a valid street address, and do not deliver to P.O. boxes

My tracking code status is “delivered”, but I didn’t receive my package. How should I proceed?

Please check out your tracking link to see the latest tracking updates about your order. If the delivery is past the estimated delivery date or marked “delivered” but has not reached you, please be sure to email the delivery courier and our support t

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